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Getting Started

• What is Unpakt?
• Why should I use Unpakt?
• What is the Unpakt guarantee?
• Who do I contact with any questions?
• What are Unpakt's business hours?
• Do you have an app?
• Do you have a place where you give moving advice?
• Is Unpakt available in my city? If not, why?
• View all articles in “Getting Started”

How it Works

• How does Unpakt work?
• Do I have to register?
• Who can see my personal information?
• Is it safe to use my Facebook or Google+ account to register?
• What is a Move Plan?
• Do you need my contact information?
• How do I know that movers I choose are trustworthy?
• How do I check if a mover is reliable?
• View all articles in “How it Works”

Booking Your Move

• How far in advance should I book my move?
• Can I book my move for sooner than 2 business days away?
• Can I book my move using the mobile app?

Inventory

• What if I can’t find an item in the inventory planner tool?
• Can I change my inventory at any time?
• Can I get boxes through Unpakt?
• How do I know what fits in a box?
• What's a Handling fee?
• If my inventory changes on the day of the move, how will I know how much I owe?

Additional Services

• What’s ‘special handling’ and do I need it?
• Can movers assemble something for me that I've already taken apart?
• Can I get professional packing/unpacking with Unpakt?
• Can I purchase temporary storage for my move?
• Should I buy insurance for my move?
• Can I move my items into storage?
• If I add storage to my move, where will it be stored?
• How to I add packing for some of the boxes?

Details

• What if I don’t know the exact address I’m moving to yet?
• Am I able to change my move date or time?
• Can I add extra pick-up or drop-off locations?
• What's a Certificate of Insurance (COI) and how do I know if my building needs one?
• How do I add that I need a COI after I make my Move Plan?
• How long does it take to prepare a COI?

Pricing & Billing

• How do I get the best moving price?
• Do I have to wait for movers to quote me a price or do the prices load automatically?
• How are prices calculated?
• When will I be charged for my move?
• How can I change my payment details?
• How do movers get paid?
• I have furniture that needs to be assembled and/or disassembled. Is that included in the price?
• What if I change my inventory before I move, but after I’ve been charged?
• View all articles in “Pricing & Billing”

Long Distance Moves

• Why does it take so long for my items to be delivered?
• When will I know the movers are on their way?

Once Your Move is Booked

• I’m booked! What should I do before my move?
• How do I contact my mover?
• Should I reach out to my movers to figure out what time they'll be arriving?
• How can I find out how many movers will be handling my move?
• How do I know what size truck is coming?
• How do I change my mover?
• What if my mover cancels my move?
• What if my mover doesn't show up on my move day?

On Your Move Day

• What should I expect on my move day?
• Will there be paperwork to sign?
• Will there be any additional fees?
• What if the movers use more boxes than necessary when packing my stuff. Do I still have to pay for the extra boxes?
• Will I need to pay anything on move day?
• How will my movers count and confirm inventory?
• What will loading and unloading be like?
• Should I tip my mover?
• View all articles in “On Your Move Day”

Post move

• What should I do if something is damaged?
• How will you help me if there is a problem with the moving company?
• How do I submit a review of my move?
• If I'm due a refund, how and when will I get it?