If you're concerned about how the movers are packing/handling your items or incurring extra charges, let the movers know. You can also contact The Unpakt Team (even in the middle of your move) and we will try our best to help address your concerns. It is your move, and you decide how you would like your items to be handled. You have the right to refuse certain services and if you feel uncomfortable communicating this to the movers, we can do so on your behalf.